Client Service Representative

4 weeks ago

Marietta, Georgia, United States Innovetive Petcare Full time
Client Service Representative

We are seeking a dedicated and compassionate Client Service Representative to join our dynamic team at Sprayberry Animal Hospital. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients and their pets.

Key Responsibilities:
  • Client Interaction: Greet and assist pet owners in a warm and friendly manner, addressing inquiries and providing information about our veterinary services.
  • Appointment Management: Schedule, confirm, and manage appointments, ensuring efficient utilization of veterinarians' time while accommodating clients' needs.
  • Client Education: Communicate essential information regarding pet health, preventative care, vaccination protocols, and post-operative care to clients.
  • Records Management: Maintain accurate and organized client and patient records using veterinary practice management software.
  • Billing and Payments: Process payments, manage invoices, and discuss treatment plans and associated costs with pet owners.
  • Support Veterinary Team: Collaborate with veterinarians and veterinary technicians to ensure seamless patient care and effective communication.
  • Handle Emergencies: Remain calm and efficient during high-pressure situations, assisting clients and pets in emergency situations with empathy and professionalism.
  • Follow-up Care: Conduct follow-up calls to check on patient recovery and client satisfaction, reinforcing the importance of ongoing care.
Requirements:
  • Communication Skills: Excellent verbal and written communication skills to effectively engage with clients, team members, and vendors.
  • Customer Service Orientation: Strong commitment to providing outstanding client experiences, demonstrating empathy and patience in all interactions.
  • Multi-tasking Ability: Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
  • Problem-Solving Skills: Demonstrated ability to address client concerns and resolve issues promptly and efficiently.
  • Technical Proficiency: Proficient with veterinary software systems and Microsoft Office Suite; quick learner of new technologies.
  • Prior Experience: Minimum of 1-2 years of experience in a veterinary clinic or animal hospital setting is required.
  • Client Service Experience: Previous experience in customer service roles, particularly in veterinary medicine, is highly desirable.
What We Offer:
  • Competitive Salary: We offer a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and holiday pay.
  • Continuing Education: We provide opportunities for continuing education and professional development to help you grow in your career.
  • Supportive Work Environment: We value our employees and offer a supportive work environment focused on teamwork and professional growth.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about veterinary medicine and dedicated to providing exceptional service to pet owners, we encourage you to apply for this exciting opportunity.

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