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Automotive Service Consultant

1 month ago

Marietta, Georgia, United States Ed Voyles Automotive Group Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Ed Voyles Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the repair process.

Key Responsibilities
  • Provide exceptional customer service, greeting guests promptly and courteously, and ensuring their needs are met.
  • Listen to customers and clearly communicate repair needs to our service technicians.
  • Upsell additional services using low-pressure, high-integrity methods.
  • Provide accurate repair and maintenance estimates.
  • Adhere to policies on vehicle care and operation.
  • Follow up on each repair, keeping customers informed of progress.
  • Sell and manage extended warranties.
  • Inspect repair quality and ensure all work is complete.
  • Notify customers when vehicles are ready for pickup.
  • Review and explain repairs and associated costs with customers.
  • Handle minor customer concerns and complaints.
  • Keep the Service Manager informed of all problems and potential problems.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
What We Offer

As a valued member of our team, you will enjoy a competitive compensation package, including benefits such as medical, dental, and vision insurance, flexible spending and health savings accounts, and a 401K with company match.

Our company culture prioritizes employee development, work-life balance, and community involvement. We strive to be innovative leaders in work environment, management, and people development, extending beyond the automotive industry.