Service Desk Analyst

4 weeks ago


Marietta, Georgia, United States Cortavo Full time
Job Title: Service Desk Analyst

At Cortavo, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer support to our managed services customers. Your primary focus will be on resolving technical issues and providing solutions to our clients.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote desktop
  • Identify and resolve technical issues related to applications, printers, connectivity, and other systems
  • Collaborate with the Engineering Team Leads and Technical Support to refine skills and address complex issues
  • Contribute to and update knowledge base articles to enhance the collective intelligence of the Managed Services team
  • Engage in continuous learning to contribute actively to your professional growth within Cortavo
Requirements:
  • Bachelor of Science in a related field
  • 2+ years of experience in IT service desk and customer service
  • Familiarity with network devices and Microsoft 365
  • Proficiency in Windows 10, Microsoft Office Suite, Microsoft Teams, and Google Suite
  • Experience with service desk ticketing systems, such as Autotask and Datto RMM
  • Exceptional communication skills, empathy, strong organizational skills, and the ability to manage time and multitask effectively
What We Offer:
  • Competitive salary and employer-contributed health benefits
  • Unlimited paid time off
  • Access to a Company cell phone plan
  • A seat on an energetic team that collaborates and pushes each other to be better
  • A fast-paced but cooperative environment with endless potential for growth
  • Celebration events for team and Company successes throughout the year

Flexible work from home options available.


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