Guest Service Ambassador
1 week ago
At Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Service Representative, you'll play a vital role in delivering exceptional customer experiences and making every celebration sweeter.
Key Responsibilities:- Guest Engagement: Greet guests with genuine warmth and enthusiasm, determining their interests and needs to create a superior experience.
- Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Sales and Service: Process guest orders efficiently and accurately, suggesting additional merchandise to complete a unique celebration.
- Store Presentation: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Compliance: Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
- Servant's Heart: Demonstrate a willingness to go above and beyond to support the team or guest, being reliable, trustworthy, and responsive.
- Spirit of a Champion: Show pride in responsibilities, an intense drive, and a passion to succeed, taking initiative and ownership of responsibilities.
- Genuine Connections: Project warmth, enthusiasm, and optimism, building positive, productive relationships with all team members.
- Age: Must be 16 years of age or older.
- Experience: Previous guest service experience at a bakery, restaurant, or retail store is a plus.
Shifts are Monday to Friday, 10am-2:30pm and 2:30pm-7:30pm, and Saturday, 10am-2pm or 2pm-6:30pm. We are closed on Sundays and require employees to work holidays.
Compensation: $15.00 per hour
At Nothing Bundt Cakes, we're committed to bringing joy to our guests and communities, and we're looking for team members who share our passion for delivering exceptional customer experiences.
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