Customer Service Ambassador

2 weeks ago


Glendale, California, United States Caruso Full time

About Caruso

Caruso is a renowned developer of retail complexes, recognized for its innovative approach and exceptional guest experiences. With a strong commitment to serving the local community, Caruso has established a reputation for delivering high-quality projects that drive sales and architectural excellence.

Role Overview

The Concierge Ambassador will provide exceptional service to guests, tenants, and residents, exceeding their expectations through a professional, friendly, and engaging manner. This role requires a deep understanding of property tenants, events, and services, as well as knowledge of local sites, destinations, events, and venues.

Key Responsibilities

  • Provide personalized assistance to guests, tenants, and residents, answering questions and offering recommendations.
  • Coordinate reservations and services, ensuring seamless experiences for all stakeholders.
  • Develop and maintain knowledge of local attractions, events, and venues to provide informed recommendations.
  • Collaborate with the Concierge team to ensure seamless communication and exceptional service.
  • Work flexible hours, including weekends, early mornings, late nights, and holidays, to support property operations and team needs.

Requirements

  • Proven experience in customer-facing roles, with a strong focus on customer service and hospitality.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, tenants, and residents.
  • Ability to multitask and prioritize tasks efficiently, ensuring seamless service delivery.
  • Knowledge of the local area and attractions, with a passion for sharing recommendations and insights.
  • Fluency in multiple languages is a plus, but not required.


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