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Spanish Customer Service Ambassador

2 months ago

Wichita, Kansas, United States Mass Markets Full time
About Mass Markets

Mass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner for businesses seeking to enhance their customer experience.

Job Summary

We are seeking a highly skilled Spanish Customer Service Representative to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a seamless customer experience.

Key Responsibilities
  • Provide technical support to customers via phone, email, or chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and technical skills to provide accurate solutions
Requirements
  • Fluency in Spanish and English
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.