Customer Experience Ambassador

3 weeks ago


Wichita, Kansas, United States Dave & Buster Full time
Job Title: Customer Experience Ambassador

Job Summary:
At Dave & Buster's, we're looking for a Customer Experience Ambassador to join our team. As a Customer Experience Ambassador, you will be responsible for delivering an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.

Key Responsibilities:
  • Deliver exceptional guest service by greeting guests with a positive attitude and enthusiasm.
  • Manage wait times and communicate information as needed to guests, team members, and managers.
  • Provide timely and accurate service while performing multiple job functions.
  • Assist guests with all requests and answer questions as needed.
  • Provide game assistance by promptly notifying support technicians or management as needed.
  • Ensure everything was satisfactory and invite guests to return.
  • Notify manager of any guest that is perceived to be unhappy.
  • Practice proper cost controls by accurately weighing tickets and scanning merchandise.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Responsible for the reconciliation of tickets and merchandise inventory.
  • Conduct merchandise inventory during and after shift, if applicable.
  • Check for restocking of necessary supplies and bring all areas up to standard.
  • Discuss problem areas with manager.
  • Review the cleanliness and organization of the Winner's Circle and ensure all plush and shelves are stocked, properly cleaned, and maintained.
  • Properly position and set up displays to increase guest traffic and promote sales.
  • Assist other team members as needed.
  • Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.

Requirements:
  • Be friendly and able to smile frequently.
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep, and wipe frequently.

Salary:
  • Compensation is from $7.25 - $9.5 per hour.


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