Customer Experience Ambassador
3 weeks ago
Job Summary:
At Dave & Buster's, we're looking for a Customer Experience Ambassador to join our team. As a Customer Experience Ambassador, you will be responsible for delivering an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
Key Responsibilities:
- Deliver exceptional guest service by greeting guests with a positive attitude and enthusiasm.
- Manage wait times and communicate information as needed to guests, team members, and managers.
- Provide timely and accurate service while performing multiple job functions.
- Assist guests with all requests and answer questions as needed.
- Provide game assistance by promptly notifying support technicians or management as needed.
- Ensure everything was satisfactory and invite guests to return.
- Notify manager of any guest that is perceived to be unhappy.
- Practice proper cost controls by accurately weighing tickets and scanning merchandise.
- Responsible for stocking, displaying, and securing merchandise in all storage areas.
- Responsible for the reconciliation of tickets and merchandise inventory.
- Conduct merchandise inventory during and after shift, if applicable.
- Check for restocking of necessary supplies and bring all areas up to standard.
- Discuss problem areas with manager.
- Review the cleanliness and organization of the Winner's Circle and ensure all plush and shelves are stocked, properly cleaned, and maintained.
- Properly position and set up displays to increase guest traffic and promote sales.
- Assist other team members as needed.
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.
Requirements:
- Be friendly and able to smile frequently.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast-paced environment with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, stoop, mop, sweep, and wipe frequently.
Salary:
- Compensation is from $7.25 - $9.5 per hour.
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