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Customer Service Ambassador

1 month ago

Wichita, Kansas, United States Ethos Veterinary Health Full time
Customer Care Representative

We are seeking a highly skilled and compassionate Customer Care Representative to join our team at Veterinary Emergency and Specialty Hospital of Wichita. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients and their pets.

Key Responsibilities:
  • Manage Inbound Customer Communications: Respond to customer inquiries, address concerns, and provide solutions in a timely and professional manner.
  • Consult on Customer Success: Offer expert advice and guidance to customers on how to leverage our products and services to meet their unique needs.
  • Maintain Working Product Knowledge: Stay up-to-date on our products and services, and provide accurate and strategic information to customers.
  • Track Interactions in CRM: Record customer interactions in our internal system to ensure cross-functional awareness and relationship development.
Requirements:
  • 1-2 years of experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delivering exceptional customer service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM systems
About Us:

Veterinary Emergency and Specialty Hospital of Wichita is a leading provider of emergency and specialty veterinary care. We are committed to delivering exceptional service to our clients and their pets, and we are seeking a dedicated and compassionate Customer Care Representative to join our team.

As a member of our team, you will enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.