Ambassador Hotel Wichita Greeter
3 weeks ago
Job Description: The Ambassador Hotel Wichita Greeter is an essential member of our team dedicated to providing exceptional quality and service to our guests. As a representative of our hotel, you will be the first point of contact for our guests, setting the tone for their stay with us. Your role will be to welcome guests graciously with a smile and a warm greeting, ensuring they feel at ease and comfortable in our establishment.
Responsibilities:
* Monitor guests entering and exiting the dining area, greeting them with a smile and a welcoming demeanor
* Maintain an accurate and up-to-date waiting list and seating chart to ensure efficient table management
* Inform guests when their table is ready and escort them to their seats, providing menus and introducing them to their server
* Utilize Open Table to take reservations, review the daily reservation book, and seat guests without reservations
* Develop a comprehensive knowledge of our menu, ingredients, and cooking techniques to provide excellent guest service
* Familiarize yourself with frequent guests and their preferences to ensure personalized service
* Oversee the general functioning of the dining room during meal service, relaying information to service personnel and making adjustments as needed
* Answer the dining room telephone, take reservations, and take messages for staff
* Handle guest service issues in an immediate and gracious manner, reporting situations to the Restaurant Manager on Duty
* Complete table checks, operate the cash register, and reconcile cash till at the start and end of each shift
Requirements:
* Be at least 16 years old (21 years old to serve alcohol)
* Previous experience as a server preferred
* Must successfully complete our restaurants' training course
* High School Diploma or GED preferred or currently enrolled in secondary education completion
* At least 1 year of experience in Restaurant or Customer Service
Physical Demands:
* Ability to walk and stand for up to 8 hours
* Occasional reaching with hands and arms
* Regularly required to talk or hear
* Handle or feel objects, tools, or controls
* Ability to lift, balance, and carry large dining room service trays
Estimated Salary: $12-$15 per hour, depending on experience
Benefits:
* Competitive hourly rate
* Ongoing training and development opportunities
* Opportunities for advancement
Note: The salary estimate is based on industry standards and may vary depending on location and experience.
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