Operations Manager Trainee

3 hours ago

Lansing, Michigan, United States J.B. Hunt Full time
Job Summary:

This role is responsible for learning the management of small driver count and/or non-traditional shifts, ensuring safe and timely service movement of freight, load assignment, and providing best-in-class customer service. The position will be trained to ensure compliance with DOT regulations and is responsible for all drivers' compliance and company regulations while working with internal and external contacts to ensure the accurate planning, routing, monitoring, and delivery of freight and loads.

Key Responsibilities:
  • Develop and maintain positive professional relationships with drivers and safe, reliable outside carriers to ensure seamless new carrier set-up, minimize turnover, and maximize ongoing productivity.
  • Fill in for absent or unavailable personnel and participate in special projects related to optimizing fleet operations and achieving profitability.
  • Learn to utilize personnel management, including training and orientation of drivers and/or employees, including the training and assistance with internal and third-party systems.
  • Become proficient in maximizing efficiency of fleet operations and profitability, making recommendations for continuous improvement, measuring key performance indicators, and creating, maintaining, and presenting customer-specific reporting and financial analysis through face-to-face interactions at customer locations.
  • Gain knowledge on how to manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market.
  • Learn to perform administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements, invoicing, and/or creating operational or financial reports.
  • Learn to manage yard, including checking/inspecting equipment, replacing parts, completing repairs, etc., and coordinating with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required).
  • Learn to work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc., as they occur throughout the day and, where necessary, when on call.
  • Learn to maintain the Company's safety culture, including daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met.
  • Learn to assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road.
Qualifications:
  • High School Diploma/GED with up to 4 years of equivalent education, experience, and training AND/currently enrolled and working towards degree program(s) with up to 2 years or equivalent education, experience, and training AND/OR Bachelor's degree with ability to work across multiple shifts, including nights and/or weekends if needed. Must be willing to travel to account, customer, & company event locations when applicable.
Preferred Qualification:
  • Bachelor's plus 1 year of or equivalent education, experience, and training
Skills & Abilities:
  • Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
  • Ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Ability to adapt to changing environments.
  • Establish and maintain healthy working relationships with clients, vendors, and peers.
  • Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner.
  • Effective communication skills.
  • Ability to recognize, anticipate, and resolve organizational, operational, or process problems.
Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)

Work Experience:

Management-Entry Level, Transportation/Logistics

Certifications:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans, or other bases by applicable law.

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