Technical Support Representative

4 days ago


Seattle, Washington, United States HYTORC Full time
About the Job

We are seeking a skilled Technical Support Representative to join our team as a Mobile Field Service Specialist. As a key member of our technical support team, you will be responsible for providing top-notch service and support to our customers in the states of North Carolina and South Carolina.

Your primary duties will include:

  • Traveling throughout the assigned territory to perform repair and calibration services on industrial equipment
  • Providing technical consultations and troubleshooting assistance to customers
  • Working closely with our HYTORC Bolting Specialists to ensure territory growth and meet customer needs

You will also be responsible for:

  • Maintaining accurate records and reporting to the Repair Manager on schedule updates, tasks completed, market information, and activity reports
  • Assisting in the training and familiarization of customers on tool operation and maintenance
  • Ensuring that all work is performed in accordance with company processes, procedures, documentation, safety standards, and schedules

To succeed in this role, you must have:

  • A high school diploma or equivalent
  • At least 3 years of hands-on mechanical/technical experience
  • A proven track record of customer service/sales success
  • Excellent technical, communication, and organizational skills
  • A valid driver's license and a safe space to park the company vehicle overnight

The estimated salary for this position is around $70,000 - $90,000 per year, depending on experience. Benefits include health insurance, dental insurance, vision insurance, and paid time off.



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