Client Services Liaison
2 days ago
Estimated Salary: $45,000 - $60,000 per year
Job DescriptionThe Illinois Bone and Joint Institute LLC is seeking a highly organized and detail-oriented Client Services Liaison to join our team. In this role, you will be responsible for assisting with daily front desk operations, completing administrative tasks, and maintaining a positive and professional front desk environment.
- You will provide daily support to staff and management, serving as a client advocate and administrative lead when issues require escalation/direction for resolution.
- You will communicate effectively with company staff and utilize/navigate company resources appropriately.
- You will be proficient in all front desk best practice operations, including but not limited to; scheduling, financial explanations, collections, client packages, and new client intake procedures.
- You will meet administrative metrics relative to time of service collections, revenue reports, and tracking metrics, surveys, and visit volume.
- You will manage completion of clinic monthly reporting and provide analysis to the General Manager weekly and/or monthly relative to visit volume and referral count.
- You will meet with Administrative Manager routinely to discuss, plan, assess, and/or review clinic initiatives, goals.
- You will participate as needed in special projects or other clinic coverage.
- You will assist in maintaining a clean and safe work environment.
Requirements:
- Bachelors Degree or higher (Healthcare concentration preferred)
- Displays professional and effective writing and verbal communication skills
- Typing speed minimum 40 words per minute
- Ability to work in an office setting
- Ability to sit for prolonged periods of time Ability to lift at least 10 pounds
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