Client Services Liaison

2 days ago


Mt Prospect, United States Illinois Bone and Joint Institute LLC Full time
Job Title: Client Services Liaison

Estimated Salary: $45,000 - $60,000 per year

Job Description

The Illinois Bone and Joint Institute LLC is seeking a highly organized and detail-oriented Client Services Liaison to join our team. In this role, you will be responsible for assisting with daily front desk operations, completing administrative tasks, and maintaining a positive and professional front desk environment.

  • You will provide daily support to staff and management, serving as a client advocate and administrative lead when issues require escalation/direction for resolution.
  • You will communicate effectively with company staff and utilize/navigate company resources appropriately.
  • You will be proficient in all front desk best practice operations, including but not limited to; scheduling, financial explanations, collections, client packages, and new client intake procedures.
  • You will meet administrative metrics relative to time of service collections, revenue reports, and tracking metrics, surveys, and visit volume.
  • You will manage completion of clinic monthly reporting and provide analysis to the General Manager weekly and/or monthly relative to visit volume and referral count.
  • You will meet with Administrative Manager routinely to discuss, plan, assess, and/or review clinic initiatives, goals.
  • You will participate as needed in special projects or other clinic coverage.
  • You will assist in maintaining a clean and safe work environment.

Requirements:

  • Bachelors Degree or higher (Healthcare concentration preferred)
  • Displays professional and effective writing and verbal communication skills
  • Typing speed minimum 40 words per minute
  • Ability to work in an office setting
  • Ability to sit for prolonged periods of time Ability to lift at least 10 pounds


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