Customer Support Liaison

2 days ago


Mt Pleasant, South Carolina, United States Johnson & Johnson Full time
Company Overview
We are a leading healthcare company dedicated to improving people's lives through innovative medical solutions and services. Our mission is to provide quality products and services that improve patient outcomes and enhance their overall experience.

Our Team
   We are a diverse team of professionals who share a common goal of delivering exceptional customer service. We believe in fostering a culture of collaboration, respect, and open communication among our employees and customers.

About This Position
   As a Customer Support Liaison, you will play a critical role in ensuring that our customers receive the highest level of service possible. Your responsibilities will include answering and resolving customer inquiries, troubleshooting technical issues, and escalating complex problems to senior support specialists.

Key Responsibilities
   * Answer and resolve customer inquiries via phone or email
   * Troubleshoot technical issues and provide solutions
   * Escalate complex problems to senior support specialists
   * Collaborate with other teams to resolve customer issues

Requirements
   * Excellent communication and interpersonal skills
   * Ability to work in a fast-paced environment with multiple priorities
   * Strong problem-solving and analytical skills
   * Ability to learn and adapt to new technologies and systems

Estimated Salary Range: $50,000 - $75,000 per year

Benefits
   As a valued member of our team, you will enjoy a range of benefits including health insurance, retirement savings plan, and paid time off.

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