Receptionist - On-Call 2nd Shift
2 weeks ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at Carlton Senior Living San Jose. As a key member of our community, you will be responsible for providing exceptional front desk support, ensuring a warm and welcoming environment for our residents, families, and guests.
Key Responsibilities- Welcome and direct visitors, family members, clients, or customers, and provide initial marketing information
- Provide an exemplary first impression to residents, family members, associates, and customers while providing them with the correct information, direction, and/or resources
- Answer all inquiries in a professional, clear, courteous, and energetic manner
- Perform duties thoroughly and timely while maintaining a high level of customer service (duties may include but are not limited to answering and directing phone calls, monitoring resident emergency call lights, reminding residents of upcoming activities or appointments, organizing, and maintaining resident records, supporting the sales and marketing team, etc.)
- Act as a resource about events and programs being conducted within the community and arrange for lunch or dinner guests, as well as guests of residents who may be staying in the community
- Acts as a resource and problem solver for current residents, guests, family, and staff. In this capacity, a high level of customer satisfaction skills is important
- Answer telephone calls and direct calls. Take accurate messages
- Read and route incoming mail. Locate and attach appropriate files to correspondence to be answered by the employer
- Arrange for required maintenance assistance
- Organize and maintain resident files, correspondence, and other records
- Under direction from the Associate Director/Executive Assistant or Executive Director, coordinates with the Activities Team about events taking place within the community and supports the Marketing team by helping with promotions, residents communications, and assembly of any printed information
- Stays apprised of upcoming events, programs, or celebrations to inform and encourage residents and visitors to attend or participate. Can make reservations and arrangements as necessary
- Maintains the Front Desk area in a neat and orderly fashion
- Dress appropriately per company standards for professional front desk presentation
- Monitors emergency call lights and alarms and responds appropriately
- Follow company protocol in response to resident-related health and safety issues
- Have an appreciation and understanding of the senior population
- Passing a DOJ background clearance, receiving a health screening, and obtaining a negative TB test (all provided by the community)
- Minimum high school diploma or GED, or equivalent experience
Carlton Senior Living offers a comprehensive benefits package, including premium coverage for employee medical insurance, flexible spending account, dental, vision, short/long-term disability, basic life, voluntary life, and AD&D insurance plans, generous vacation time and leave plans, as well as paid sick days and parental leave, mental and emotional health support through our Employee Assistance Program, a 401K company match, gym and tuition reimbursements.
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you need any assistance or accommodations due to a disability, please let us know at .
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