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FXPB Client Service Representative

2 months ago


New York, New York, United States Deutsche Bank Full time
Job Title: FX Client Service Representative Job Summary: We are seeking a highly skilled FX Client Service Representative to join our team at Deutsche Bank. As a key member of our FX Client Service Team, you will be responsible for providing exceptional client service and support to our top-tier clients. You will work closely with our sales, product, and risk teams to understand client needs and implement innovative solutions. Key Responsibilities: * Manage trade capture, trade booking, reconciliation, and trade event management of FX trades * Develop process flows and increase operational efficiency * Role-model and showcase the FXPB Client Service Team to both internal and external stakeholders * Act as an escalation point for daily Client management and issue resolution * Build meaningful and value-add relationships across a broad spectrum of Clients * Provide Client Solutions - collaborate with Sales, Product, Risk teams, Transition / Onboarding, Client Services and Technology teams to understand client needs and implement innovative solutions Requirements: * In-depth knowledge of FX & FXPB market * Understanding of industry tools preferable * In-depth knowledge of complex FX derivatives * Understanding of FXPB market and knowledge of wide-ranging Client types, including Hedge Funds, HFT's, Investment Managers and Retail Aggregators and an understanding of ECN trading platforms including Reuters & electronic blue sheets (EBS) * Strong Information Technology (IT) skills Preferred in Excel, Macro & Structured Query Language (SQL) * Bachelor's degree and/or relevant experience working in Financial Services, preferably in a client-facing role * Data analysis experience and strong Microsoft Excel skills * Ability to work independently as well as in a team environment, Ability to identify and prioritize multiple tasks with keen attention to detail and focus on risk management What We Offer: * A diverse and inclusive environment that embraces change, innovation, and collaboration * A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days * Employee Resource Groups support an inclusive workplace for everyone and promote community engagement * Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits * Educational resources, matching gift and volunteer programs Deutsche Bank Values & Diversity: We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts. Equal Opportunity Employer: We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision