Airport Support Services Coordinator
6 days ago
Job Summary:
The Maintenance Dispatcher is a key member of the Nashville International Airport team, responsible for providing exceptional customer service and support to internal and external business partners. This role requires strong communication and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
Key Responsibilities:
- Distribute hot work permits and red tag impairments, and coordinate fire system operations with contractors and maintenance teams as required.
- Answer emergency calls and coordinate repairs when necessary.
- Respond to phone calls, record information, and create work orders requests.
- Coordinate and control maintenance functions and service to call-in requests to assure prompt response.
- Prepare and analyze daily, weekly, monthly, and quarterly metrics of work orders as determined by the supervisor.
- Enter Assets in the work order system, as new are acquired or taken out of service.
- Control distribution of building keys to contractors and staff, and report keys not returned in a timely manner.
- Notify proper authorities regarding fire system impairments.
- Notify state inspector if injuries occur on an escalator, and coordinate authorization to get the escalator back in service.
- Routinely develop, track, and update escalators and elevators up/down times, including contractor response times.
- Remind contractors of safety and security requirements.
- Dispatch maintenance personnel during emergencies.
- Adjust the fire alarm system so that false alarms are not enunciated and distribute the proper job tag for on-site notification.
- Inspect airport facilities and create work orders to correct deficiencies.
- Perform follow-up with maintenance personnel and requesters.
- Establish working relationships and rapport with customers.
- Perform garage lighting inspections, programming of lighting.
- Support Nashville International Airport's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE).
- Maintain regular and on-time attendance.
- Follow all safety regulations.
- Perform other duties as assigned.
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