Workforce Management Analyst
7 days ago
The Workforce Management Analyst will be responsible for real-time monitoring of contact center conditions within the Member Service Centers and other functional areas requiring coordinated staffing. They will provide analysis and research that will provide a basis for schedule creation to maintain appropriate staffing level objectives.
Key Responsibilities- Report, monitor, track, and analyze service level performance, including future projected performance - provide this information to Member Service Center management, including determining overtime needs
- Administration of Workforce Management System
- Partner with Member Service Center leadership to reach call center service level goals, and Training, Recruiting, and Payroll on staffing and policy adherence
- Develop and maintain work schedules for all events (adjustment, training, meetings, etc.)
- Maintain a high level of discretion as you will be dealing with confidential and sensitive information
- Partner with leadership team to provide departmental process improvements
- Analyze and report historical data and trends and develop forecast models
- Monitor agent groups and notify supervisors when thresholds are broken for: adherence, hold times, long calls
- Ensure the accuracy/timeliness of segment entry requests and skill changes. Schedule, communicate, and process events such as team meetings, training, etc.
- Update same day shrinkage rates and track attendance
- Creation of agents' schedules via the Workforce Management System
- Identify and research service level risks based on forecasts for problem resolution and escalate to management as needed
- Generate long-term and short-term forecasts to provide to management
- Manage intraday staffing levels and PTO requests to provide to management
- Monitor real-time adherence alerts
- Manage proactive approval and denial of discretionary activities; such as vacation, trainings meetings for the member service center to increase service levels
- Communicate identified intraday risks to management
- Create and deliver ad hoc reports
- Prepares month-end reporting of call and agent statistics
- Prepares daily reports on staff attendance
- 2+ years working in a large call center environment required
- Bachelor's degree in Business, Mathematics, Human Resource, or related field of study preferred
- Certifications or specialized training in workforce management
- Holds advanced knowledge of call center operations, including contact metrics, branch scheduling requirements, and workforce management practices and methodologies
- Basic knowledge of telephone and call routing
-
Workforce Management Analyst
7 days ago
Leavenworth, Kansas, United States CommunityAmerica Credit Union Full timeJob SummaryThe Workforce Management Analyst will be responsible for real-time monitoring of contact center conditions within the Member Service Centers and other functional areas requiring coordinated staffing. This position is responsible for the planning, scheduling and forecasting of the various teams supporting all contact center locations to improve...
-
Intelligence Analyst
4 weeks ago
Leavenworth, Kansas, United States EmergencyMD Full timeJob Title: Intelligence AnalystNemean Solutions, LLC is seeking a highly skilled Intelligence Analyst to support the National Sim Center. As a key member of our team, you will play a critical role in planning and implementing training programs, practices, and procedures for simulation systems used in support of individual and collective training at the...
-
Lead Functional Support Analyst
2 weeks ago
Leavenworth, Kansas, United States Dynamics ATS Organic Full timeJob Title: Lead Functional Support AnalystSolutions Through Innovative Technologies, Inc. (STI-TEC) is seeking a highly skilled Lead Functional Support Analyst to join our team. As a key member of our organization, you will be responsible for providing training products that support planning, preparing, and reporting operational training.Key...
-
Lead Functional Support Analyst
1 month ago
Leavenworth, Kansas, United States Dynamics ATS Organic Full timeJob Title: Lead Functional Support AnalystAt Dynamics ATS Organic, we are seeking a highly skilled Lead Functional Support Analyst to join our team. As a key member of our organization, you will play a critical role in providing training products that support planning, preparing, and reporting operational training.Job SummaryThe Lead Functional Support...
-
Principal Systems Software Analyst
2 weeks ago
Leavenworth, Kansas, United States Northrop Grumman Full timeJob Summary:We are seeking a highly skilled Principal Systems Software Analyst to join our team at Northrop Grumman. As a key member of our team, you will be responsible for planning, designing, and overseeing the execution of models and simulations, U.S. Army Mission Command Systems (AMCS), and collaborative tools and services support to Army Warfighter...
-
Senior Data Analyst
2 weeks ago
Leavenworth, Kansas, United States CommunityAmerica Credit Union Full timeJob SummaryWe are seeking a highly skilled Senior Data Scientist to join our team at CommunityAmerica Credit Union. As a key member of our analytics team, you will play a pivotal role in shaping our data strategy and driving data-driven decision-making processes.The ideal candidate will have a strong background in data science, excellent interpersonal...
-
Payroll Manager
2 weeks ago
Leavenworth, Kansas, United States CommunityAmerica Credit Union Full timePayroll ManagerWe are seeking a detail-oriented and experienced Payroll Manager to oversee the accurate and timely processing of payroll, ensuring compliance with all regulatory requirements.Key Responsibilities:Manage payroll processes within the ADP Workforce Now HRISEnsure compliance with federal, state, and local regulationsUtilize ADP HRIS to manage...
-
Senior Commercial Relationship Manager
2 weeks ago
Leavenworth, Kansas, United States CommunityAmerica Credit Union Full timeJob SummaryCommunityAmerica Credit Union is seeking a highly skilled Senior Commercial Relationship Manager to join our Commercial Banking team. As a key member of our team, you will be responsible for cultivating relationships with members and potential members to drive commercial production achievement and grow existing relationships.This role requires a...
-
Leavenworth, Kansas, United States CommunityAmerica Credit Union Full timeJob SummaryCommunityAmerica Credit Union is seeking a highly skilled Commercial Banking Relationship Manager to join our team. As a key member of our Commercial Banking department, you will be responsible for cultivating relationships with business members and identifying opportunities for growth and expansion.Key ResponsibilitiesDrive commercial production...
-
Facility Operations Manager
6 days ago
Leavenworth, Kansas, United States Ansible Government Solutions Full timeJob DescriptionAnsible Government Solutions, LLC is seeking a highly skilled Facility Administrator to support a U.S. Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy (CMOP) facility. The successful candidate will be responsible for day-to-day outpatient pharmacy activities, including shipping and packing...
-
Wealth Management Consultant
2 months ago
Leavenworth, Kansas, United States The Ladders Full timeBecome Part of a Leading Financial Team CUSO Financial Services, L. P. is on the lookout for a Licensed Wealth Management Consultant. Joining CFS and its partner credit union comes with a host of advantages:Qualified Leads: Collaborate with branch personnel to benefit from qualified leads, referrals, and established trust.Vast Potential: Effortlessly access...
-
MCTP-SCA Computer Operations Specialist
1 week ago
Leavenworth, Kansas, United States MILVETS Full timeJob SummaryMILVETS Systems Technology, Inc. is seeking a highly skilled and experienced professional to serve as a Computer Operator for the Mission Command Training Program (MCTP). The successful candidate will be responsible for providing technical support and expertise in the operation of computer-assisted training systems.Key ResponsibilitiesCollects and...
-
Employment Liaison and Business Developer
4 weeks ago
Leavenworth, Kansas, United States State of Kansas Full timeEmployment Liaison and Business DeveloperThis position serves as the Employer Liaison and Business Developer at Lansing Correctional Facility.Job Responsibilities:Work with employers and residents to troubleshoot and problem-solve issues related to logistics, transportation, meals, uniforms, and behavior.Provide support and oversight for assigned residents,...
-
Cybersecurity Specialist
2 weeks ago
Leavenworth, Kansas, United States Trideum Corporation Full timeCybersecurity Analyst (Security System Administrator (ACAS/HBSS))This is a critical position at the TPO-C, National Simulation Center, Fort Leavenworth, KS in support of the National Simulation Center (NSC) Support Operations (SO) task order under MTCCS II IDIQ.Key Responsibilities:Maintains RMF servers for the siteBuilds, maintains, and configures all RMF...
-
Payroll Specialist
4 weeks ago
Leavenworth, Kansas, United States CommunityAmerica Credit Union Full timeJob Title: Sr. Payroll SpecialistWe are seeking a detail-oriented and experienced Sr. Payroll Specialist to manage payroll processes within the ADP Workforce Now HRIS, ensuring compliance with federal, state, and local regulations.Key Responsibilities:Oversee the accurate and timely processing of payroll, ensuring compliance with all regulatory...
-
Clinical Care Nurse
7 days ago
Leavenworth, Kansas, United States US Tech Solutions Full timeJob Summary:As a Clinical Care LVN/LPN with US Tech Solutions, you will provide holistic, evidence-based care to our patients. This includes accurate assessment, diagnosis, treatment, management of health problems, health counseling, and disposition planning. You will also educate patients on pregnancy prevention, STI prevention, and safer sex...
-
Clinical Care Nurse
2 weeks ago
Leavenworth, Kansas, United States US Tech Solutions Full timeJob Title: Clinical Care LVN/LPNAbout the Role:We are seeking a skilled Clinical Care LVN/LPN to join our team at US Tech Solutions. As a Clinical Care LVN/LPN, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare services.Key Responsibilities:Provide holistic, evidence-based care to patients,...
-
WCOPFOR Electronic Warfare Planner
2 weeks ago
Leavenworth, Kansas, United States Northrop Grumman Full timeJob Summary:Northrop Grumman is seeking a highly skilled Electronic Warfare Planner to join our team at Fort Leavenworth, Kansas. As a key member of the World Class Opposing Forces (WCOPFOR) team, you will be responsible for planning, preparing, and executing large-scale computer simulation exercises. You will work closely with the WCOPFOR Commander and...
-
Inmate Services Clerk
2 weeks ago
Leavenworth, Kansas, United States HQDA Field Operating Agencies and Staff Support Agencies Full timeAbout the Position:Position is working within the Military Correctional Complex. The work requires frequent, direct contact with inmates. For more information about the United States Disciplinary Barracks USDB, please visit https://www.army.mil/ position is primary/rigorous and is eligible for Law Enforcement Officer (LEO) retirement coverage. The maximum...
-
System Software Analyst
7 days ago
Fort Leavenworth, United States Northrop Grumman Full timeJob Summary:Northrop Grumman is seeking a skilled Systems Software Analyst to join our team. As a key member of our team, you will be responsible for installing, configuring, integrating, and administering the Army's Joint Land Component Training Capability (JLCCTC) models and simulations. You will also analyze hardware and software system capabilities...
-
Intelligence Analyst
2 weeks ago
Fort Leavenworth, United States Nemean Solutions, LLC Full timeJob Title: Intelligence AnalystNemean Solutions, LLC is seeking a highly skilled Intelligence Analyst to support the National Sim Center. As a key member of our team, you will play a critical role in providing expertise in simulation systems used in support of individual and collective training at the company through Corps level.Key...
-
Intelligence Analyst
3 weeks ago
Leavenworth, KS, United States Nemean Solutions, LLC Full timeNemean Solutions, LLC is looking for a Intelligence Analyst to support the National Sim Center.Background:Position SummaryThis is a Constructive Simulation UE (Upper Enclave) Specialist (Intelligence Analyst III) position at the Global Simulation Capability, National Simulation Center, Fort Leavenworth, KS in support of the National Simulation Center (NSC)...
-
PC I
5 months ago
Leavenworth, United States State of Kansas Full timeEmployment Benefits Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with...
-
Program Analyst
7 days ago
Fort Leavenworth, KS, United States U.S. Army Training and Doctrine Command Full timeJob Summary:This position serves as a Program Analyst in the Leadership, Research, Assessment, and Doctrine Division (LRADD) of the Center for Army Leadership (CAL), Fort Leavenworth, KS.Responsibilities:Serves as the point of contact and program manager for long-range planning and programming for the Army's leadership assessments and feedback reports...
-
Clinical Care LVN/LPN
2 months ago
Leavenworth, United States US Tech Solutions, Inc. Full timeJob Summary:You will:• Provide holistic, evidenced-based care inclusive of accurate assessment, diagnosis, treatment, management of health problems, health counseling, and disposition planning for our patients. This includes education and treatment for pregnancy prevention, sexually transmitted infection (STI) Prevention and safer sex practices.• Perform...
-
Network Communications Manager 1
4 weeks ago
Fort Leavenworth, United States Northrop Grumman Full timeRequisition ID: R10173249Category: Information Technology Location: Fort Leavenworth, Kansas, United States of America Clearance Type: Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 25% of the Time Relocation Assistance: Relocation assistance may be available Positions...
-
Network Communications Manager 2
4 weeks ago
Fort Leavenworth, United States Northrop Grumman Full timeRequisition ID: R10173231Category: Information Technology Location: Fort Leavenworth, Kansas, United States of America Clearance Type: Top Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 25% of the Time Relocation Assistance: Relocation assistance may be available Positions...
-
Simulation Support Team
4 weeks ago
Fort Leavenworth, United States Northrop Grumman Full timeRequisition ID: R10173299Category: Technical Support Location: Fort Leavenworth, Kansas, United States of America Clearance Type: Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 25% of the Time Relocation Assistance: Relocation assistance may be available Positions...
-
AFCAP V OCN/LN PSAB Escort
3 weeks ago
Leavenworth, United States KBR Full timeTitle:AFCAP V OCN/LN PSAB Escort (Secret Clearance)Belong, Connect, Grow with KBR!PROGRAM SUMMARY:KBR’S AFCAP V group provides ongoing support and operations services to the United States Air Force. The Security Escort Program acts as an integrated member of the unit providing operations continuity during rotation of personnel for OCN/LN personnel. KBR...
-
Security Monitor l
2 weeks ago
Leavenworth, United States The GEO Group, Inc. Full timeBenefits Information***Hiring With a Sign On Bonus Payable in Quarterly Installments***Full-time employees will enjoy a competitive benefits package with options for you and your family including:•Paid Time Off•Paid Holidays•401(k) Matching•Health Insurance•Vision Insurance•Life Insurance•Health Savings Account•Tuition...
-
Sea-Bird Scientific- Calibration Technician l
4 weeks ago
Leavenworth, United States Hach Full timeAre you...Interested in working for a company that is dedicated to sustainability?Looking for a friendly and supporting team?If so, read on!Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the...
-
Mission Command Doctrinal Training Team
4 weeks ago
Fort Leavenworth, United States Northrop Grumman Full timeRequisition ID: R10173272Category: Technical Support Location: Fort Leavenworth, Kansas, United States of America Clearance Type: Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available Positions...
-
Senior Principal Military Trainer
4 weeks ago
Fort Leavenworth, United States Northrop Grumman Full timeRequisition ID: R10172838Category: Technical Support Location: Fort Leavenworth, Kansas, United States of America Clearance Type: Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 25% of the Time Relocation Assistance: Relocation assistance may be available Positions...
-
Security Monitor l
2 weeks ago
Leavenworth, United States The GEO Group, Inc. Full timeBenefits Information: ***Hiring With a Sign On Bonus Payable in Quarterly Installments*** Full-time employees will enjoy a competitive benefits package with options for you and your family including: Paid Time Off Paid Holidays 401(k) Matching Health Insurance Vision Insurance Life Insurance Health Savings Account Tuition Reimbursement ...
-
Higher Command
4 weeks ago
Fort Leavenworth, United States Northrop Grumman Full timeRequisition ID: R10173219Category: Technical Support Location: Fort Leavenworth, Kansas, United States of America Clearance Type: Top Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available Positions...
-
Mission Command Doctrinal Training Team Lead
4 weeks ago
Fort Leavenworth, United States Northrop Grumman Full timeJob Title: Mission Command Doctrinal Training Team Manager 1Northrop Grumman Defense Systems (NGDS) sector is seeking a highly skilled Mission Command Doctrinal Training Team Manager 1 to join our team of diverse professionals at Fort Leavenworth in Leavenworth, Kansas.Job Summary:The selected candidate will lead the team providing units with training before...