Frontline Contact Center Agent
3 weeks ago
Strategic Data Systems is seeking a highly motivated Customer Service Representative to join our team in San Diego, CA. This is a fantastic opportunity to work in a dynamic and supportive environment, where you can develop your skills and progress your career.
In this role, you will be responsible for providing top-notch customer service, responding to customer inquiries, and resolving issues in a professional and timely manner.
You will also be required to utilize various software applications, including internal and external websites, telephone systems, and CRM applications.
A successful candidate will possess excellent communication skills, both written and verbal, as well as the ability to multitask and prioritize tasks effectively. You should also be comfortable working in a fast-paced environment and have a basic understanding of printer functions and connectivity.
We offer a competitive estimated salary of $26-$31 per hour, depending on benefit selection. If you are a motivated individual looking for a challenging and rewarding role, please apply now.
Job Requirements
- DOD Secret Security Clearance Eligible
- Four (4) years' experience, or three (3) years with Associates degree, or Military background a plus.
- Experience in customer service and responding to requests for information,
- Contact center experience preferred
- Knowledge of current CRM systems
- Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
- Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
- Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests
- The ability to multi-task, prioritize, and manage time effectively
- The ability to work in a fast-paced environment with the flexibility to work nights and weekends
- The ability to type at least 30 WPM
- Proven experience as a data entry clerk or similar position.
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