Cloud Contact Center Analyst

4 weeks ago


San Ramon, California, United States Five9 Full time
About Five9
Five9 is a pioneering provider of cloud contact center solutions, delivering cutting-edge technology to businesses worldwide. Our platform enables seamless communication, increased productivity, and enhanced customer experiences.

Job Overview
We are looking for an experienced Senior Analyst to join our Strategic Finance team. In this role, you will work closely with our lean team to develop top and bottom-line financial projections, track key performance indicators, and deliver strategic recommendations to senior stakeholders. This challenging opportunity requires a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities
* Develop and maintain accurate financial forecasts, ensuring timely reporting of key metrics and ad-hoc financial models
* Analyze complex data sets, identifying trends and insights to inform business decisions
* Collaborate with various departments to design and implement important financial and operating metrics
* Communicate strategic recommendations effectively to senior leadership, using compelling analyses and presentations
* Drive finance-wide initiatives, including process improvement and automation

Requirements and Qualifications
* Bachelor's degree in Finance, Economics, Business, Accounting, or a highly analytical field
* 2-4 years of relevant experience in investment banking, consulting, private equity, investing, or FP&A/strategic finance (SaaS experience a plus)
* Advanced proficiency in Excel and PowerPoint (GCP, BigQuery, and SQL experience a plus)

Benefits and Perks
* Competitive salary range: $93,600 - $146,000 USD
* Comprehensive benefits package, including health, dental, and vision coverage, starting on the first day of employment
* Access to a mental health support platform, offering personalized care and resources
* Employee discounts through our Five9 Discount Hub
* Generous employee stock purchase plan
* Paid time off, company-paid holidays, annual paid volunteer hours, and 12 weeks paid parental leave

Why Join Five9?
Five9 is a forward-thinking organization, committed to innovation and excellence. We value diversity, inclusivity, and teamwork, providing opportunities for growth and development in a dynamic and supportive environment.

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