Call Center Support Agent

3 weeks ago


San Diego, California, United States Innovation At Work Full time
Call Center Support Agent
We are seeking a skilled Call Center Support Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional phone support to our customers. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

About the Role
This is a full-time opportunity with a competitive salary range of $45,000 - $65,000 per year, depending on experience. You will have the opportunity to work with a dynamic team and contribute to the growth and success of our company.

Responsibilities
As a Call Center Support Agent, you will be responsible for:
* Answering and processing incoming calls in a timely and professional manner
* Providing excellent customer service and resolving customer issues efficiently
* Collaborating with internal teams to resolve complex customer problems
* Meeting and exceeding performance metrics, including call abandonment rate and speed to answer

Requirements
To be successful in this role, you will need:
* 1-2 years of experience as a Telephone Operator or in a similar role
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* High school diploma or equivalent required; associate's degree preferred

Benefits
We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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