Relationship Officer

4 weeks ago


Los Angeles, California, United States Citigroup Full time

The Client Onboarding and Account Opening Professional is a seasoned professional role at Citigroup. This role requires in-depth knowledge of client onboarding and account opening processes, as well as excellent communication and diplomacy skills. The ideal candidate will have 3-7 years of relevant experience and a Bachelor's/University degree or equivalent experience.

Key Responsibilities:

• Lead client onboarding and account opening efforts as part of the core client coverage team.

• Partner with sales teams to exceed client expectations and make client onboarding and account opening a seamless and differentiated experience.

• Act as the main point of contact/guidance for clients going through the KYC onboarding and account opening process.

• Provide the highest level of customer service and teamwork to our clients.

• Possess an expert knowledge in Citigroup's client onboarding and account opening policies, procedures, and applications.

• Ensure all documentation received is current, accurate, and complete.

• Fulfill all requests in a timely manner.

• Liaise with product and functional partners to ensure requests are completed while maintaining constant communication with the client.

• Partner with Know Your Client (KYC) Teams, the Account Opening division, and other product partners to ensure client requests are understood and appropriately prioritized and executed accurately.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.



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