Customer Service Representative

3 weeks ago


Wilmington, North Carolina, United States PNC Full time
Job Description:

As a Teller at PNC, you will be responsible for providing exceptional customer service and accurately performing high-volume customer banking transactions. You will also educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities:
  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
  • Process a variety of customer interactions, including transactions and referrals.
  • Educate customers on alternatives available for their financial interactions.
  • Identify banking opportunities during customer interactions and refer as appropriate.

Requirements:
  • Customer-focused with knowledge of values and practices that align customer needs and satisfaction as primary considerations.
  • Ability to assess and manage risks associated with business objectives and activities.
  • No degree required; prior experience is not necessary.

Benefits:
  • Comprehensive range of benefits, including medical, dental, and vision options.
  • Employee and spouse/child life insurance.
  • Short and long-term disability protection.
  • 401(k) with PNC match, pension, and stock purchase plans.
  • Dependent care reimbursement account.
  • Back-up child/elder care.
  • Adoption, surrogacy, and doula reimbursement.
  • Education assistance, including select programs fully paid.
  • Robust wellness program with financial incentives.

Work Environment:
  • Based in Hanover, PA at the Eisenhower Drive retail banking branch.


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