Account Manager

19 hours ago


Costa Mesa, California, United States City Wide Facility Solutions Full time
Job Title: Facility Solutions Manager

City Wide Facility Solutions is seeking a highly skilled Facility Solutions Manager to join our team in Orange County, CA.

The successful candidate will be responsible for managing the business operations of assigned clients, providing field support, and developing long-term relationships with clients and contractors.

Key Responsibilities:
  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services, determine pricing, staffing, and logistics.
  • Manage all Contractor relationships, including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, client compliance, verifying Contractor compliance, and removing/ replacing Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Requirements:
  • 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 3+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations.
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Wellness Resources

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