Guest Services Associate

3 days ago


Sevierville, Tennessee, United States Travel + Leisure Full time
About the Role

We're seeking a skilled Guest Services Associate to join our team at Travel + Leisure Co. As a key member of our hospitality team, you'll play a vital role in delivering exceptional experiences for our guests.

Key Responsibilities
  • Provide warm welcomes and exceptional service to guests from around the world
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
  • Process cash and credit card transactions with accuracy and attention to detail
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner
  • Promote teamwork and quality service through daily communications and coordination with other departments
What We're Looking For
  • A professional appearance and a positive, can-do attitude
  • Excellent communication skills with the ability to read, write, and understand English
  • The ability to solve problems with a minimum of supervision
  • Basic math skills and knowledge of proper cash handling procedures
  • The ability to multitask and work in a fast-paced environment
  • Attention to detail and strong organizing skills
  • Basic computer and office skills
  • Hotel hospitality front office system knowledge a plus
  • The ability to work independently or with others as needed
  • A high school diploma or equivalent
Why Work with Us?

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Our benefits include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, and holidays. We also offer a 401(k) with employer match, a wellness program, and an employee assistance program.

We're an equal opportunity employer and welcome applications from all qualified candidates. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to our HR department.



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