Guest Services Associate: Club Wyndham Great Smokies

20 hours ago


Sevierville, Tennessee, United States Wyndham Destinations Full time
About the Role

We are seeking a highly skilled Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm welcomes and friendly service to guests from around the world
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
  • Process cash and credit card transactions accurately and efficiently
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner
  • Promote teamwork and quality service through daily communications and coordination with other departments
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
  • Recognition and rewards for outstanding performance
Requirements
  • High school diploma or equivalent required
  • One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Basic math skills and knowledge of proper cash handling procedures
Why Work with Us

At Wyndham Destinations, we are committed to delivering exceptional experiences for our guests and creating a positive and inclusive work environment for our associates. We offer a range of benefits and perks, including medical, dental, and vision insurance, discounted hotel and resort stays, and opportunities for career growth and professional development.



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