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Guest Services Associate: Club Wyndham Great Smokies
2 months ago
We are a leading provider of vacation ownership services, dedicated to putting the world on vacation. Our mission is to deliver exceptional guest experiences through our network of over 270 vacation club resort locations across the globe.
Key Responsibilities:
- Provide warm welcomes and exceptional service to guests from around the world
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions in accordance with established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns in a timely and professional manner
- Promote teamwork and quality service through daily communications and coordination with other departments
Benefits and Rewards:
- Comprehensive health and welfare benefits, including medical, dental, and vision insurance
- Flexible spending accounts and life and accident coverage
- Disability insurance and paid time off, parental leave, and holidays
- 401k with employer match and wellness program
- Employee Assistance Program and voluntary income protection benefits
What We Offer:
We are an inclusive and dynamic work environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We are committed to strengthening our business, its neighboring communities, and the customer experience.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
