Healthcare Relationship Manager

2 weeks ago

Brookline, Massachusetts, United States OptiMindHealth Full time

Healthcare Relationship Manager / Outreach Specialist

Position Type: Part-Time

FLSA Status: Non-Exempt

Join OptiMindHealth: OptiMindHealth (OMH) is a prominent clinician-led behavioral health organization dedicated to enhancing mental health services across various states. We are currently seeking empathetic professionals to become part of our dynamic team. Our mission is to provide exceptional behavioral health services to both adult and adolescent patients in a nurturing outpatient setting. We prioritize improving access to comprehensive and affordable mental health care while supporting our clinical and administrative teams in their roles. Our employees often describe their experience as a perfect blend of flexibility and productivity.

Role Overview: The Healthcare Relationship Manager / Outreach Specialist will play a vital role in driving consistent growth within a designated area by engaging with medical providers and healthcare facilities to generate referrals as directed by the senior leadership team at OptiMindHealth.

Key Responsibilities:

  1. Establish, nurture, and sustain relationships with referral sources within a designated area to generate new referrals and maintain existing connections. Ensure that all aspects of referral relationships, including access, communication, and medical management, are functioning positively for these providers.
  2. Conduct meetings with medical professionals and referral coordinators in the communities served by OMH to understand their needs. Provide comprehensive information about our service offerings, processes, and outcomes to referring providers and stakeholders.
  3. Track and follow up on meetings with medical providers to secure new or additional business, identifying and addressing any internal or external barriers to growth.
  4. Identify and report key trends in service gaps that could impact long-term referral relationships, recommending solutions to the Director of Physician Relations and other executives.
  5. Facilitate discussions with healthcare institution office managers and ancillary staff to gather market intelligence and understand referral patterns.
  6. Document meeting outcomes and necessary follow-ups in the customer relationship management (CRM) system. Prepare and present weekly activity reports highlighting trends and business opportunities.
  7. Support the organization’s response to new business opportunities through effective information gathering and collaboration with internal teams.
  8. Contribute to the development of sales strategies by collaborating with relevant individuals to achieve referral growth targets.
  9. Analyze market demographics for both medical providers and patient populations to inform strategic decisions.
  10. Collaborate with internal teams to create materials that support the informational needs of medical providers.

Job Requirements:

  1. Sales Execution and Customer Relationship Management (75% of time)
  2. Internal Integration (10% of time)
  3. Market Assessment/Sales Planning (10% of time)
  4. Participation in Strategic Growth Initiatives (5% of time)

Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill essential duties effectively. The following qualifications are essential:

  1. Familiarity with the organization’s services and operations.
  2. Understanding of the medical field, including referral relationships and payer requirements.
  3. Proven experience in planning, organizing, and managing performance goals.
  4. Ability to proactively address client needs and respond with appropriate service offerings.
  5. Experience in cultivating productive relationships that drive sustained growth.
  6. Ability to work independently and achieve targets with minimal oversight.
  7. Willingness to travel and work flexible hours.

Skills and Strengths:

The ideal candidate will possess the following skills:

  1. Exceptional interpersonal and listening abilities.
  2. Capability to engage effectively with a diverse range of individuals.
  3. Experience in sales, marketing, or public relations.
  4. Strong verbal and written communication skills.
  5. Ability to motivate and persuade stakeholders.
  6. Familiarity with electronic health records and customer relationship management software.

Personality Traits:

The successful candidate will embody the following characteristics:

  1. Strong work ethic and integrity.
  2. Positive and tenacious attitude.
  3. Outgoing and approachable demeanor.
  4. Creative problem-solving skills.

Preferred Education and Experience:

  1. Bachelor's degree in business, healthcare administration, or a related field.
  2. Two or more years of progressive healthcare sales experience.

We look forward to connecting with individuals who are passionate about making a difference in the healthcare landscape.

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