Healthcare Relationship Manager

2 weeks ago

Brookline, Massachusetts, United States OptiMindHealth Full time

Healthcare Relationship Manager / Outreach Specialist

Position Type: Part-Time

FLSA Status: Non-Exempt

Join Our Team: OptiMindHealth (OMH) is a prominent clinician-led behavioral health organization dedicated to enhancing mental health services across various states. We are on the lookout for empathetic professionals to become part of our expanding team. Our mission is to provide exceptional behavioral health services to both adult and adolescent patients in a supportive outpatient setting. We prioritize improving access to holistic and cost-effective mental health care while ensuring our clinical and administrative staff are well-supported in their roles. Our team members appreciate the balance between flexibility and efficiency in their work.

Role Overview: The Healthcare Relationship Manager / Outreach Specialist is tasked with driving consistent growth within a designated territory by engaging with medical providers and healthcare institutions to secure referrals as guided by the senior leadership team at OptiMindHealth.

Key Responsibilities:

  1. Establish and nurture relationships with referral sources within a specified territory to generate new referrals and maintain existing connections.
  2. Conduct meetings with medical providers to understand their needs and present our service offerings, highlighting our unique attributes and specialties.
  3. Follow up with medical providers to close new business opportunities and address any barriers to growth.
  4. Identify trends in service gaps and communicate these insights to senior management, contributing to the development of new clinical services.
  5. Facilitate meetings with healthcare institution staff to gather market intelligence and enhance referral relationships.
  6. Document meeting outcomes and follow-up actions in the customer relationship management (CRM) system, providing regular activity reports.
  7. Collaborate with internal teams to ensure effective responses to new business opportunities and address concerns from medical providers.
  8. Contribute to the strategic growth of the organization by developing and executing sales plans aimed at increasing referral growth.
  9. Analyze market demographics and referral trends to inform strategic decisions.
  10. Assist in creating marketing materials that meet the informational needs of medical providers.

Job Requirements:

  1. Sales Execution and Customer Relationship Management (75% of time)
  2. Internal Integration (10% of time)
  3. Market Assessment/Sales Planning (10% of time)
  4. Participation in Strategic Growth Initiatives (5% of time)

Qualifications:

To excel in this role, candidates should possess the following:

  1. Comprehensive understanding of the organization’s services and operations.
  2. Knowledge of medical practices, referral relationships, and payer requirements.
  3. Proven ability to manage performance goals effectively.
  4. Strong service orientation and ability to respond to client needs.
  5. Experience in building productive relationships that drive growth.
  6. Self-motivated with the ability to work independently.
  7. Willingness to travel and maintain a flexible work schedule.

Skills and Strengths:

The ideal candidate will demonstrate:

  1. Exceptional interpersonal and communication skills.
  2. Ability to collaborate with diverse stakeholders.
  3. Experience in sales, marketing, or public relations.
  4. Proficiency in Microsoft Office and CRM software.
  5. Strong problem-solving abilities and a positive attitude.

Preferred Education and Experience:

A Bachelor’s degree in business, healthcare administration, or a related field is preferred, along with a minimum of two years of healthcare sales experience.

OptiMindHealth is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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