Patient Experience Coordinator

6 days ago


Ann Arbor, Michigan, United States University of Michigan Full time
We are currently seeking a highly skilled and motivated Patient Services Senior to join our dynamic team at the University of Michigan's East Ann Arbor Health and Geriatrics Center. In this role, you will have the opportunity to make a meaningful impact by delivering exceptional patient experiences, streamlining clinic operations, and driving process improvements.

As a key member of our operations team, you will be responsible for:
  • Providing top-notch customer service to patients and families, while maintaining a professional and positive image.
  • Serving as a liaison between patients, clinicians, and administrative staff to ensure seamless communication and efficient clinic flow.
  • Developing and implementing new policies, procedures, and quality improvement initiatives to enhance patient satisfaction and outcomes.
  • Collaborating with multidisciplinary teams to identify areas for improvement and implement solutions.
  • Staying up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and optimal performance.


**What We Offer**
• Competitive salary range: $70,000 - $90,000 per year
• Comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible scheduling to accommodate individual needs
• Recognition and rewards for outstanding performance
• Training and support to ensure success in the role
• Regular feedback and coaching to help you grow professionally
• A commitment to diversity, equity, and inclusion in all aspects of the workplace

**How to Apply**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any other relevant documentation. We look forward to hearing from you

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