Guest Experience Coordinator

1 week ago


Ann Arbor, Michigan, United States Arbor Lodging Management Full time
Overview

As a leader in hotel investment and management, Arbor Lodging Management prioritizes building a strong, diverse team that drives success. We foster a culture of accountability, innovation, and collaboration, empowering our employees to grow and develop. Our focus on Five Guiding Principles – Do the Right Thing, Lead with Heart, Be Accountable, Aim Higher, and Celebrate Differences – ensures we deliver exceptional experiences for our guests.

Salary
$15.50-$16.50 per hour

Job Description

The Hotel Front Desk Representative is a vital member of our team, responsible for creating lasting impressions on our guests. This role involves managing room assignments, registrations, and payments while ensuring a seamless and welcoming experience. By leveraging technology and effective communication, the Hotel Front Desk Representative delivers tailored solutions and exceeds guest expectations.

Key Responsibilities:
  • Manage room key distribution and registration
  • Verify guest reservations and provide information on hotel amenities
  • Process payments and handle cash transactions
  • Address guest inquiries and resolve issues promptly
  • Communicate effectively with internal teams to ensure smooth operations

Required Skills and Qualifications

To succeed in this role, you should possess a high school diploma or equivalent, previous experience in hotel front desk operations, and proficiency in hotel reservations software and Microsoft Windows. Excellent communication and organizational skills are essential for this position, along with a positive attitude and ability to work well under pressure.

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