Patient Outreach Coordinator, Home Health and Hospice

5 days ago


Ann Arbor, Michigan, United States HarmonyCares Full time

Overview

At HarmonyCares, we're committed to bringing personalized, quality-based healthcare to patients who have difficulty accessing care. Our team is dedicated to making a positive impact in the lives of our patients and their families.

Job Summary

The Community Liaison, Home Health and Hospice plays a critical role in our organization's success by developing and maintaining relationships with external partners, including referral sources, patients, and caregivers. This role is responsible for identifying and pursuing business opportunities, building trust, and providing exceptional customer service.

Responsibilities

  • Develop and execute a business development strategy to identify and pursue new business opportunities, including market analysis and competitive research.
  • Establish and maintain relationships with external partners, including referral sources, patients, and caregivers, to build trust and ensure a strong network of support.
  • Provide exceptional customer service by responding to patient inquiries, addressing concerns, and providing guidance on our services.
  • Track and analyze performance metrics to measure success and make adjustments to the business development strategy as needed.
  • Document and report on outreach efforts, meetings, and follow-up activities to ensure accurate tracking and evaluation of progress.

Qualifications

  • Bachelor's degree or equivalent experience in a related field.
  • Proven track record of success in business development, sales, or a related field.
  • Excellent communication and interpersonal skills to build strong relationships with external partners.
  • Ability to work independently and as part of a team to achieve goals and objectives.
  • Strong analytical and problem-solving skills to identify and pursue new business opportunities.

Work Environment

HarmonyCares is a dynamic and growing organization committed to delivering high-quality, patient-centered care. Our team is passionate about making a positive impact in the lives of our patients and their families. If you're a motivated and results-driven individual who is passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity.



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