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Customer Service Specialist

2 months ago

Westminster, Colorado, United States The Cannabist Full time

Reports to: General Manager

Position Overview: Under general supervision, Retail Sales Consultants provide guidance and education to each customer regarding their individual cannabis needs. Retail Sales Consultants assist every patient to ensure they receive the appropriate medication that will best support their specific health conditions. In adult-use markets, Retail Sales Consultants are expected to deliver exceptional customer service and uphold the Company's core values and culture. The Retail Sales Consultant collaborates closely with the dispensing facility leadership to achieve results in a dynamic environment where systems and processes are continuously evolving.

Compensation: $ Tips + Benefits

Work Schedule: Part Time / including weekends

Key Responsibilities include:

  • Establish and maintain a high level of integrity and trust for specific products.
  • Ensure all intake forms and related paperwork are accurately completed and filed, entering all relevant information into company databases for future reference.
  • Verify patient purchase limits prior to entry into the consultation area and dispensary.
  • Deliver outstanding Customer Care by fostering and maintaining positive customer relationships.
  • Respond to inquiries from customers regarding products, training, and general information.
  • Manage patient records utilizing state and company databases.
  • Maintain and update databases as necessary.
  • Fulfill customer orders efficiently.
  • Responsible for the sales and promotion of all products.
  • Build and maintain a high level of integrity and trust for specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

  • Must be at least 21 years of age.
  • Two years of direct customer service experience required.
  • MED Badge.
  • Retail experience is a strong advantage.
  • Familiarity with Point-of-Sales systems.
  • Proficient in Windows Operating System and Microsoft Outlook.

Travel %: 0

FLSA Status: Non-exempt

Additional Abilities Required:

  • While performing the duties of this role, the employee is required to stand, walk, or sit for extended periods, use hands for manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is typically moderate.
  • Note: Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

About The Cannabist Company (dba The Green Solution):

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers, and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 104 facilities, including 81 dispensaries and 23 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber.

Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine's Americas Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance, and more.

Background Investigation:
As a condition of employment, all employees are required to submit to a background check. Employment decisions, in compliance with state law, are based on an employee's background report at the time of hire.

Salary: $18.29 USD per hour