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Customer Service Representative

2 months ago

Westminster, Colorado, United States Ledgent Full time
Customer Account Specialist

We are seeking a highly skilled Customer Account Specialist to join our team at Ledgent. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and delivering exceptional customer experiences.

Key Responsibilities:

  • Order Management: Manage and process customer orders, quotes, and sample requests with precision, ensuring timely and accurate fulfillment.
  • Customer Service: Provide prompt and courteous responses to customer service calls and inquiries, resolving issues efficiently and effectively.
  • Inventory Management: Monitor and communicate the status of backorders to customers, ensuring they are informed and up-to-date on their orders.
  • Pricing and Data Management: Oversee and update special pricing within the system, ensuring accuracy and compliance with company policies.
  • Customer Data: Handle the entry of new customer data and ensure accuracy in our database, maintaining the highest level of data integrity.
  • Repair and Rental Coordination: Coordinate and track all repair and rental orders, ensuring seamless execution and customer satisfaction.
  • Order Expedite: Expedite orders as needed to meet customer demands, prioritizing timely delivery and customer satisfaction.
  • Material Fulfillment: Fulfill customer requests for MSDS, literature, and other materials, ensuring prompt and accurate delivery.
  • Team Collaboration: Collaborate with internal teams to deliver exceptional customer experiences, ensuring seamless communication and coordination.
  • Professional Practices: Uphold professional business practices and contribute to a positive company image, maintaining the highest level of integrity and ethics.
  • Regulatory Compliance: Ensure all duties align with AS/ISO procedures and regulatory standards, maintaining compliance and adherence to company policies.

Qualifications:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1 year of customer service experience, ideally in a high-volume call and email environment; experience in distribution or manufacturing is a plus.
  • Technical Skills: Proficiency in Microsoft Office Suite, ERP, and CRM systems.
  • Communication Skills: Strong verbal and written communication skills, with excellent listening skills and the ability to ask insightful questions.
  • Pressure Management: Ability to thrive under pressure in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.

Ledgent is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.