Customer Service Representative
3 days ago
Job Summary
VASA Fitness is seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a positive experience for our members and guests.
Key Responsibilities
- Provide exceptional customer service to members and guests, ensuring a warm and welcoming experience at all times.
- Assist members with membership sales, upgrades, and personal training consultations.
- Conduct club tours and provide information on our membership plans, pricing, amenities, and class formats.
- Process REVIVE sales and maintain a clean and organized club environment.
- Collaborate with the team to implement ideas and improve the member experience.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Knowledge of our membership plans, pricing, and amenities.
- Ability to provide clear direction and accurate information to members and guests.
What We Offer
- A competitive benefits package, including healthcare benefits and 401k options.
- Two complimentary gym memberships and the opportunity to give one away.
- A fun and supportive work environment with a passionate team.
About VASA Fitness
VASA Fitness is a 'Great Place to Work' certified company that values unity, passion, love, integrity, fun, and trust. We are committed to creating an uplifting experience for everyone and believe in our brand, are hardworking, have high standards, and give energy to others.
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