Customer Retention Specialist

4 days ago


Westminster, Colorado, United States Russell Tobin Full time
Job Title: Customer Retention Specialist

Russell Tobin is seeking a skilled Customer Retention Specialist to join our team. As a key member of our team, you will be responsible for ensuring high levels of customer satisfaction and retention.

Key Responsibilities:
  • Develop and implement strategies to improve customer retention and satisfaction.
  • Collaborate with internal teams to resolve customer issues and concerns.
  • Analyze data to identify trends and opportunities for improving retention and reducing churn.
  • Communicate effectively with customers, internal teams, and senior management to deliver exceptional service.
  • Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
Requirements:
  • 5+ years of practical experience in sales, customer retention, and customer service.
  • Bachelor's Degree
  • Salesforce experience.
  • Bilingual English/Spanish preferred.
  • Strong customer-centric and growth mindset.
  • Excellent active listening and empathy to understand customer perspectives.
  • Strong analytical skills and a solution-oriented approach.
  • Proficiency in using Salesforce for documenting and managing customer interactions.
  • Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
About Us:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.



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