Shift Manager

4 weeks ago


Quincy, Massachusetts, United States Dunkin' Full time
Shift Leader Responsibilities

As a Shift Leader at Dunkin', you will be responsible for coaching Crew Members throughout their shift to execute operational standards and deliver a great guest experience. This includes communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.

Key Responsibilities:
  • Talk employees into, through, and out of position on each shift.
  • Deploy team members appropriately to meet guests' needs and service standards throughout shift.
  • Support training of Crew Members as directed by General Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during shift.
  • Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
  • Ensure restaurant standards and marketing initiatives are properly executed during shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
  • Comply with all restaurant, Brand, and franchisee policies.

Requirements:
  • Must be able to fluently speak/read English.
  • Math and writing skills.
  • Problem Solving and Decision Making.
  • Building Effective Teams.

Benefits:
  • Competitive Weekly Pay.
  • Medical Insurance with Company contribution (full time employees).
  • AllState Accident, Short Term Disability & Life Insurance Available.

Important Note:
The minimum wage in the state of MA is $14.25/hr for employees with no prior QSR experience, and will be adjusted accordingly by management.

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