Shift Manager
4 weeks ago
As a Shift Leader at Dunkin', you will be responsible for coaching Crew Members throughout their shift to execute operational standards and deliver a great guest experience. This includes communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Key Responsibilities:
- Talk employees into, through, and out of position on each shift.
- Deploy team members appropriately to meet guests' needs and service standards throughout shift.
- Support training of Crew Members as directed by General Manager or Assistant Manager.
- Communicate goals and hold team members accountable for performance during shift.
- Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
- Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
- Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
- Ensure restaurant standards and marketing initiatives are properly executed during shift.
- Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
- Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
- Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
- Comply with all restaurant, Brand, and franchisee policies.
Requirements:
- Must be able to fluently speak/read English.
- Math and writing skills.
- Problem Solving and Decision Making.
- Building Effective Teams.
Benefits:
- Competitive Weekly Pay.
- Medical Insurance with Company contribution (full time employees).
- AllState Accident, Short Term Disability & Life Insurance Available.
Important Note:
The minimum wage in the state of MA is $14.25/hr for employees with no prior QSR experience, and will be adjusted accordingly by management.
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