Member Relations Coordinator

2 weeks ago

New York, New York, United States Specialty Food Association Full time

Key Responsibilities:

Acquisition of New Members and Support for Active Members

  • Conducts thorough analysis of the specialty food sector and curates lists of potential new members and organizations that align with the SFA brand to enhance outreach initiatives.
  • Engages with qualified prospects and facilitates the onboarding process for new members.
  • Regularly manages the database across SFA's various software systems, including updating accounts, merging and purging records, and generating reports for outreach purposes.
  • Maintains relationships within the industry, participates in client meetings and product demonstrations, and attends relevant trade shows or industry gatherings as necessary. This role requires staying informed about new trends and technologies, as well as new member accounts, and sharing insights with the Relations team.
  • Identifies and cultivates new business opportunities by assessing strategic prospects and their positioning within the industry.
  • Provides continuous support to members by offering information and guidance, engaging with them to deliver necessary resources.
  • May assist in member programs and specific initiatives as needed.

Support for Department Operations

  • Oversees the Membership inbox and phone line, ensuring timely responses to member inquiries.
  • Assists Relations Managers in collecting member payments and contributes to retention efforts and outreach to lapsed members.
  • Develops and maintains a comprehensive understanding of the specialty food industry and its market. Engages in professional development through educational workshops while building and sustaining a personal network.
  • Helps coordinate industry trade shows, including preparing materials for shipment, assisting with booth setup and breakdown, and staffing the booth as needed during events.
  • Regularly monitors the SFA website to ensure all membership-related information is current.

Qualifications:

  • A Bachelor's degree or equivalent experience is required.
  • 2-5 years of experience in membership or association roles.
  • Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Experience with CRM platforms such as Salesforce.
  • Strong organizational abilities and meticulous attention to detail.
  • Capability to thrive in a dynamic, fast-paced virtual environment.

Work Environment and Physical Demands:

This position is primarily remote, although occasional in-office presence may be required. A reliable high-speed internet connection and a professional work environment are essential. The role may involve extended periods of sitting, telephone communication, and computer work, along with interactions with staff, external vendors, and SFA constituents. Travel for industry events and team meetings is expected, approximately 5-10%. Lifting of heavy boxes up to 40 pounds may be necessary, particularly during events.

This job description serves as a guideline for job expectations and the employee's ability to fulfill the outlined responsibilities. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Additional tasks may be assigned by supervisors as deemed appropriate. This document does not constitute a contract of employment, and SFA reserves the right to modify this position description and/or assign tasks as necessary.

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