HR Operations Manager II – US Leave

2 weeks ago

Fort Lauderdale, Florida, United States TD Bank, N.A. Full time
Job Summary

TD Bank, N.A. is seeking a highly skilled and experienced HR Operations Manager II – US Leave to lead a team of professionals in the management of leave of absence and disability benefits operations within a unit. The successful candidate will provide subject matter expertise, guidance, leadership, coaching, and development to ensure excellent operational results, effective process workflows, regulatory compliance, and professional/personal development objectives are achieved for the overall group.

Key Responsibilities
  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required.
  • Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems, and jurisdictions, higher volumes, and/or medium to high complexity.
  • Expert knowledge of the business and operational functions supported.
  • Leads teams with multiple points of internal and external contact (may include direct contact with customers).
  • May manage over a diverse geographic jurisdiction.
  • May provide national support to business partners.
  • Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning.
  • Requires expert process management knowledge and the risk profile for team processes supported; advanced knowledge in identifying, tracking, and resolving gaps.
  • Oversees management of team requiring workforce to decision on acceptable level of risk – Moderate to High risk potential (loss/reputational) for functional area.
  • May act as highest point of team escalation for resolution and provides direction to resolve issues or escalate.
  • Involves regular contact with cross-functional teams across TDBG or external contacts and/or customers.
Requirements
  • Undergraduate degree required.
  • 7+ years relevant experience required.
  • Excellent written and verbal communication skills.
  • Excellent ability to negotiate and influence, with the ability to exercise sound judgment in problem resolution and influencing decisions.
  • Proven experience in effective relationship management.
  • Must work well in a fast-paced and ambiguous environment with the ability to manage various tasks simultaneously and work with changing priorities.
  • People management experience required.
  • A broad knowledge of Human Resources policies and procedures.
  • Knowledge and experience with MS PowerPoint, Excel, Outlook, MS Word, etc.
  • Excellent analytical and problem-solving skills.
  • Demonstrated planning and management skills.
  • Demonstrated project and process management skills.
  • Demonstrated ability to balance work load and align work to resources.
  • Ability to measure and analyze metrics required.
Preferred Qualifications
  • Demonstrated operational expertise and experience in designing and administering operational excellence standards, including effective process workflows, strong data analytics and reporting, system and file feed testing and management, document governance, and standard operating procedures.
  • Successful implementation of highly technical policy requirements; understanding and interpreting legal rules and regulations and translating them into effective operational practices; mitigating risk and administering programs that are legally compliant while also providing an exceptional Employee and People Manager experience.
  • Strong aptitude for leadership and problems-solving, including demonstrated technical acumen and experience troubleshooting complex issues while navigating multiple stakeholders, with advanced communication and change management skills.
  • Subject matter expertise in the US absence space, including leave, disability, and time off.
Customer Accountabilities
  • Acts as key liaison with partners and external groups and provides subject matter expertise at the department level.
  • Acts as key escalation point for significant risk/exceptions.
  • Monitors service and control standards against overall business/department objectives.
  • Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service.
  • Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary.
Shareholder Accountabilities
  • Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality.
  • Ensures programs, policies, and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities.
  • Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations, and works closely with system support to execute and implement system upgrades/enhancements.
  • Provides expertise and coordinates implementation and testing of new processes, technologies, or operating models in own area.
  • Meets department standards for productivity and efficiency and implements process improvement initiatives, executes on change, supporting adherence, tracking, and realizing benefits.
  • Coordinates activities with partners in HR, Technology, Finance, Risk Management, etc.
  • Ensures appropriate reporting and escalation of issues occurs based on risk profile.
  • Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct.
  • Coaches employees to deliver on the business service and operating model.
  • Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements.
Employee/Team Accountabilities
  • Responsible for management of the overall team, providing both leadership and guidance.
  • Sets targets and objectives for the team, and delivers results.
  • Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered.
  • Leads a high-performing team; provides on-going feedback and performance reviews, coaches and develops employees, and ensures performance management activities are undertaken and completed for all employees.
  • Leads the process of setting performance objectives for the team; tracks, monitors, and effectively addresses and/or rewards performance in a timely manner.
  • Manages employees in compliance with all human resources policies, procedures, and guidelines of conduct.
  • Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams.
  • Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes.
  • Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
  • Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives.
  • Acts as a brand ambassador for the business area/function and the Bank, both internally and/or externally.

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