Lease Retention Specialist
18 hours ago
Job Summary:
The Lease Retention Specialist is a critical role within Sonic Automotive, responsible for building dealership and brand loyalty by ensuring previous customers return to lease or purchase new vehicles. This position requires highly engaged management of the dealership portfolio and daily interaction with customers via multiple communication methods on a scheduled basis.
Key Responsibilities:
- Manage the dealership's portfolio of previous lease and loan customers.
- Deliver a VIP experience to dealership's loyalty customers to ensure repeat business.
- Ensure the dealership achieves and/or exceeds OEM stated retention goals.
- Multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc).
- Contact customers to communicate lease/loan end information and provide end of term solutions to meet the customer need.
- Track all guest contact and communicate outcomes with management team.
- Provide payment options (lease, loan, and cash) and schedule appointments for pre-inspections and new vehicle test drives.
Requirements:
- Self-starter with a great attitude.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment.
Compensation:
$45,000 - $60,000 / year (OTE) if meeting and exceeding sales goals and quotas.
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