Ticketing Operations Manager

2 weeks ago

New York, New York, United States AEG Full time
About the Role

We are seeking a highly skilled Ticketing Manager to join our team at AEG. As a key member of our operations team, you will be responsible for the ticket build and inventory management of large-scale events, including liaising with fan clubs, VIP programs, and other stakeholders.

Key Responsibilities
  • Collaborate with the booking department to create event seating maps and scalings.
  • Liaise with internal departments, artist managers, agents, fan clubs, and other partners to gather ticketing build information for large-scale events.
  • Build and manage event builds to ensure deadlines for presales and onsales are met.
  • Manage inventory on assigned events, including Axs Premium, VIP, Fan Club, and other ticketing platforms.
  • Process ticket orders for artist management, record labels, internal buys, sponsors, and marketing teams.
  • Coordinate with Finance to ensure that fan club, VIP, and other settlements are finalized for each event.
  • Oversee box office operations and management during assigned events, including will call, coordinating with fan clubs on box office needs, and end-of-night reporting.
Requirements
  • BA/BS Degree (4-year)
  • 4-6 years of related work experience, including experience in the entertainment industry
  • Previous supervisory experience
  • Must have experience working in the music industry, specifically live entertainment
  • Experience in building ticketed events using ticketing software such as AXS
  • Box Office experience is required
Preferred Qualifications
  • Familiarity with basic math, accounting, and budgeting principles
  • Familiarity with AXS, Ticketmaster, and other ticketing platforms
  • Proficient in Microsoft Word, Excel, Outlook, and Adobe Professional
  • Must be organized, detail-oriented, and self-motivated
  • Ability to multitask, prioritize, and remain calm in a fast-paced environment
  • Must be able to work a flexible schedule, including nights, weekends, and holidays
What We Offer

AEG is committed to innovation, artistry, and community. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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