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HC Shared Services Operations Manager

2 months ago

New York, New York, United States Success Academy Full time

Job Title: HC Shared Services Operations Manager

Job Summary:

We are seeking a highly skilled HC Shared Services Operations Manager to join our team at Success Academy. The ideal candidate will have a strong background in Workday HCM and related processes, with a proven track record of managing ticket SLAs and effectively handling escalations.

Key Responsibilities:

  • Manage the coordination, preparation, and execution of new hire orientation on a weekly basis.
  • Take responsibility for all employee lifecycle processes within Workday, including terminations, job changes, compensation changes, one-time payments, personal information updates, and time off requests.
  • Oversee the team's responsibilities, including job changes, COVID case tracking, payroll audits, one-time payments, state taxes, unemployment claims, employment verifications, EAD/visa renewals, terminations/resignations, level 0 benefits inquiries, new hire questions, and requirements.
  • Act as an escalation point for all Human Capital ticket questions or issues from hire to retire and beyond.
  • Collaborate with HCIS on testing and implementing any improvements or changes within Workday HCM.
  • Identify and implement opportunities for employee and manager self-service in Workday, streamlining processes and empowering employees and managers to handle routine tasks independently.
  • Work closely with Payroll, Benefits, HR Business Partners, and other centers of excellence to support their operational needs, ensuring seamless integration and collaboration across HR functions.
  • Manage annual projects regarding onboarding, school staff planning, and compensation, ensuring successful execution and alignment with organizational goals.
  • Utilize strong presentation skills to effectively communicate updates, changes, and best practices to team members, stakeholders, and leadership.
  • Lead, motivate, and develop a high-performing HR shared services team, providing coaching, feedback, and professional development opportunities.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.
  • At least 5 years of experience in a shared services environment, with a strong understanding of Workday HCM and related processes.
  • Demonstrated ability to manage ticket SLAs and effectively handle escalations.
  • Excellent presentation skills with the ability to communicate complex information in a clear and engaging manner.
  • At least 3 years of people leadership experience with a track record of developing and motivating a team.
  • Proactive and results-oriented individual who is a go-getter and thrives in a dynamic environment.
  • Strong problem-solving skills and the ability to identify and implement process improvements.
  • Proficiency in Excel to analyze and present data effectively.
  • Strong knowledge of Workday HCM and Absence modules, with a demonstrated ability to leverage these systems to streamline HR processes.
  • Experience with ADP for payroll processing and related functions.
  • Basic understanding of Workday reporting, enabling the extraction and analysis of HR data to support decision-making.
  • Some project management experience is a plus, demonstrating the ability to plan, execute, and oversee HR initiatives.
  • Possession of a PHR or other relevant HR certification would be a plus, indicating a strong understanding of HR best practices and regulations.
  • Some knowledge of payroll and benefits processes, demonstrating a holistic understanding of HR operations.

Compensation Range:

Annual Salary: $90,000.00 - $110,000.00

Exact compensation may vary based on skills and experience.