Night Operations Manager

3 weeks ago


Charlotte, North Carolina, United States City Wide Facility Solutions Full time
Job Overview

We are seeking a highly skilled Contract Compliance Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for ensuring compliance with client contracts and maintaining strong relationships with independent contractors.

Key Responsibilities:

  • Develop and maintain productive relationships with independent contractors and in-house labor to ensure client priorities are met.
  • Review scope of work and ensure quality assurance to retain existing business and gain new opportunities.
  • Communicate daily with the Facility Services Manager to address any issues that require immediate attention.
  • Make recommendations for independent contractor work assignments and manage to client standards and company guidelines.
  • Manage inspections, customer complaints, customer requests, new client starts, and VIP treatment as needed.
  • Execute City Wide's operational policies and procedures, including the New-Start Policy, Customer Compliant Policy, and Four Star Policy.
  • Ensure compliance with client policies and procedures, approved cleaning tools and equipment, and their proper use.

Requirements:

  • High school diploma required.
  • 3 years of prior experience in management, coaching, motivating, developing, and leading a team in multi-unit or locations.
  • Building, facilities, janitorial, or similar industry experience a plus.
  • Strong planning, organization skills, and attention to detail.
  • Excellent communication and interpersonal skills.
  • Must be innovative and strive for continuous process improvement.
  • CRM experience preferred.
  • MUST have reliable transportation.

Benefits:

  • Competitive compensation package.
  • Vehicle allowance.
  • Cell phone allowance.
  • 401k (1 year).
  • Insurance options.

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