Library Reserves Coordinator

3 weeks ago


Newport, Kentucky, United States Northern Kentucky University Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Library Reserves Specialist. This role will provide exceptional service to students, faculty, and staff by managing the library's reserve and interlibrary loan collections.

Key Responsibilities
  • Provide high-quality customer service at the front-line Access Services desk, ensuring student employees remain engaged and motivated.
  • Manage the library's robust reserves collection, including print, electronic, and technology materials, as well as artifacts.
  • Develop workflow processes, communicate with faculty, and conduct data analysis and reporting to improve user experience.
  • Process routine interlibrary loan requests, a critical resource delivery service that provides print and digital information to the university community.
Requirements
  • Bachelor's degree in business, library science, or a related field.
  • 2 years of experience in customer service, preferably in a library or academic setting.
Preferred Qualifications
  • Understanding of copyright and its application in a library setting.
  • Ability to analyze problems and make independent decisions in a dynamic environment.
  • Excellent verbal and written communication skills.
What We Offer

Northern Kentucky University is an Equal Opportunity/Equal Access institution. We are committed to creating a diverse and inclusive work environment that promotes teamwork, diversity, equality, and inclusiveness.



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