Clinical Support Specialist

4 weeks ago

Washington, Washington, D.C., United States MBI Health Services, LLC Full time
Job Overview

Maintaining the highest standards of care for clients is a top priority for MBI Health Services, LLC. As a Clinical Support Specialist, you will play a key role in ensuring the effective delivery of clinical services by providing administrative and direct support to clinical staff.

Key Responsibilities
  • Assist in the coordination of clinical operations, ensuring accuracy and attention to detail.
  • Provide administrative support, including filing, scheduling, and document preparation for clinical staff.
  • Compile data and reports required for internal reviews, audits, and quality assurance programs.
  • Prepare and distribute clinical forms and informational materials to staff and clients.
  • Maintain familiarity with relevant CARF standards to support compliance efforts.
Client Support
  • Assist with client intake procedures, including gathering required documentation and verifying eligibility for services.
  • Provide clients with clear, accurate information regarding clinical services, policies, and procedures.
  • Serve as a liaison between clinical staff and clients, relaying information and addressing concerns in a compassionate and timely manner.
  • Follow up with clients to remind them of appointments, provide necessary updates, and assist with post-visit care coordination.
Appointment Coordination
  • Schedule client appointments, coordinating with clinical staff to optimize availability and minimize client wait times.
  • Ensure all appointment details are recorded accurately in the scheduling system.
  • Maintain client appointment calendars and manage appointment reminders via phone, email, or text.
  • Log all scheduled and missed appointments and assist with rescheduling when necessary.
Records Management
  • Conduct periodic file audits to ensure compliance with organizational and regulatory standards.
  • Assist with data entry, updates, and retrieval of client records for internal reviews or external audits.
Communication and Coordination
  • Act as a communication bridge between clinical staff, clients, and external stakeholders.
  • Relay important updates, instructions, or information to clinical staff in a timely manner.
  • Ensure that clinical operations run smoothly by collaborating effectively with the broader administrative team.
Compliance and Confidentiality
  • Maintain confidentiality in handling sensitive client information and adhere to HIPAA regulations.
  • Ensure that all clinical documentation, records, and client communications comply with federal, state, and agency regulations.
  • Assist in preparing for external reviews or audits by ensuring that records and processes are compliant and well-documented.
Qualifications
  • Bachelor's degree in social work, psychology, health sciences, or a related field is preferred.
  • At least two years of experience in an administrative or clinical support role within a healthcare setting.
  • Strong working knowledge of healthcare-related documentation processes and software, including experience with electronic health records (EHR) systems.
  • Ability to handle sensitive information with discretion and maintain confidentiality.
  • Excellent verbal and written communication skills.
  • Ability to manage time effectively, prioritize tasks, and work in a fast-paced environment.

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