Optical Customer Support Specialist
1 week ago
Company Overview
Walman Optical Company
We are a leading provider in the optical wholesale industry, committed to delivering exceptional service and quality products.
Position: Customer Service Clerk I
As a Customer Service Clerk I, you will play a vital role in our dynamic Optical Lab. This position involves a range of customer service tasks aimed at ensuring a seamless experience for our clients.
Key Responsibilities:
- Manage incoming phone orders with professionalism and courtesy.
- Address customer inquiries regarding order status, product availability, and other service-related questions promptly and accurately.
- Conduct eyewear frame tracing and prepare orders for processing.
- Perform precise data entry to maintain accurate records.
- Receive and verify ordered products against packing lists and invoices, ensuring correct pricing and quantities.
- Monitor back-ordered items and communicate any delays to customers effectively.
- Establish procedures for new products and organize relevant information systematically.
- Carry out additional tasks as assigned by management.
Qualifications:
- High School Diploma, GED, or equivalent, along with at least one year of relevant experience.
- Strong organizational and communication skills.
- Proficient in accurate data entry.
- Able to meet deadlines consistently.
- Capability to lift and/or move items weighing up to 25 pounds.
- Experience with Ophthalmic and/or Digital Vision Inc. (DVI) Systems Software is advantageous but not mandatory.
Benefits:
- Competitive salary package.
- Comprehensive medical insurance.
- Dental and life insurance options.
- Long-term disability coverage.
- Paid time off (PTO).
- 401(k) plan with company matching.
- Employee Stock Ownership Plan (ESOP).
About Us:
The Walman Optical Company has been a trusted partner in the ophthalmic community since 1915, known for our commitment to quality and strong relationships built on trust. Our core values emphasize respect for our employees, teamwork, and opportunities for both personal and professional development.
We are an equal opportunity employer, dedicated to providing a diverse and inclusive workplace for all employees and applicants.
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