Client Support Specialist
2 weeks ago
Enterprise Mobility Inc. is a leading name in the automotive rental and leasing sector, renowned for its commitment to excellence and employee satisfaction. We are on a mission to become the most reliable and respected mobility service provider globally.
The Client Support Specialist plays a crucial role in delivering exceptional customer service by assisting both internal and external clients, primarily in-person, to meet their branch and rental requirements. This position offers a unique opportunity to gain insights through comprehensive training and hands-on experience, providing administrative support, servicing clients, and acting as a rental backup in a significant home city branch or airport setting. This is a full-time role.
The starting compensation for this position is $18.00 per hour, in addition to performance bonuses.
We provide:
- Paid time off
- Employee discounts
- Retirement savings plan with 401k matching
- Health insurance
- Life insurance
- Dental and vision insurance
- Opportunities for training and professional development
- Handle incoming calls for reservations, rate inquiries, and general information, ensuring prompt and effective resolutions for customers, other branches, insurance firms, dealerships, repair shops, and vendors.
- Manage outgoing calls for follow-ups, accounts receivable, and other assigned tasks.
- Deliver a high standard of customer service by assessing rental needs both in-person and over the phone.
- Welcome customers in a friendly and timely manner.
- Provide directions and general assistance as needed.
- Assist in evaluating the condition of vehicles upon return.
- Process vehicle returns, check-ins, and exit kiosk transactions efficiently.
- Promote the company positively while transporting customers safely and courteously.
- Communicate rental terms, vehicle features, and additional services effectively.
- May offer optional protection products, upgrades, and additional equipment.
- Notify management of any vehicle issues or required maintenance.
- Clean vehicle interiors and exteriors as necessary.
- Perform various administrative and basic accounting tasks, including billing support, accounts receivables, and report generation.
- Carry out miscellaneous job-related duties as assigned.
Equal Opportunity Employer/Disability/Veterans
Qualifications- Must be at least 18 years old.
- Must be authorized to work in the United States without requiring sponsorship.
- Must hold a valid driver's license with no more than two moving violations or at-fault accidents in the past three years.
- No drug or alcohol-related convictions on driving record in the past three years.
- Must have a minimum of twelve months of employment with the most recent employer.
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