Customer Service Operations Manager

2 days ago


West Chicago, Illinois, United States Penske Truck Leasing Full time
About the Role

We are seeking a highly skilled Customer Service Coordinator to join our team at Penske Truck Leasing. As a key member of our operations team, you will be responsible for scheduling preventative maintenance requests, coordinating outside repairs, and planning and managing the shop work plan.

Key Responsibilities
  • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
  • Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
  • Ensure that all Penske Rental units are maintained and prepared for customers.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide exceptional customer service, ensuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.
Requirements
  • 2 years of customer service experience required.
  • At least 1 year of hands-on mechanical experience required.
  • 2 years of supervisory experience preferred.
  • At least 2 years of service department administration preferred.
  • High School diploma or equivalent required.
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred.
  • ASE certification preferred.
  • Prior experience with service scheduling programs and diagnostic programs preferred.
Salary and Benefits

The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience. Penske offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

About Penske

Penske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward.



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