Customer Service and Operations Supervisor
3 weeks ago
Kroger is seeking a highly skilled Customer Service and Operations Supervisor to join our team. This role involves leading a team of customer service representatives and operations staff to deliver exceptional customer experiences and drive business growth.
Estimated Salary: $45,000 - $55,000 per year based on location and experience.
- This position is ideal for a customer-focused individual with strong leadership skills and a passion for delivering outstanding results.
- You will be responsible for supervising daily operations, managing staff, and implementing strategies to enhance the customer shopping experience.
Key Responsibilities:
- Lead and manage a team of customer service representatives and operations staff to deliver exceptional customer experiences.
- Develop and execute plans to improve customer satisfaction and loyalty.
- Maintain accurate records of customer complaints and feedback.
- Collaborate with other departments to promote cross-selling and upselling opportunities.
Requirements:
- Minimum 1 year of retail management experience, preferably in a customer-facing role.
- Excellent leadership, communication, and interpersonal skills.
- Able to work effectively in a fast-paced environment and prioritize tasks efficiently.
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