Multilingual Contact Center Professional
1 week ago
About the Job:
MCI Careers is seeking a highly motivated and dedicated Multilingual Contact Center Professional to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients across various industries.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively resolve customer inquiries in a timely manner. You will also have the opportunity to work in a fast-paced environment with a diverse team of professionals.
Job Responsibilities:
- Handle incoming customer calls and respond to inquiries in a professional and courteous manner
- Utilize CRM software to manage customer interactions and resolve issues
- Work collaboratively with colleagues to achieve sales and customer satisfaction goals
- Participate in ongoing training and development programs to improve skills and knowledge
Requirements:
- Bachelor's degree in Business, Communications, or related field
- 2+ years of experience in customer service or contact center environment
- Fluent bilingual skills in English and Spanish (or other languages as required)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
Benefits:
- Competitive salary: $18.00 - $22.00 per hour
- Ongoing training and development opportunities
- Opportunities for career advancement and growth
- A dynamic and supportive work environment
About MCI Careers:
MCI Careers is a leading provider of business process outsourcing services, specializing in customer service, technical support, and back-office processing. Our team of professionals is dedicated to delivering exceptional experiences and driving optimal performance for our clients.
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