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Client Relations Specialist

2 months ago

Birmingham, Alabama, United States American Esoteric Laboratories Full time

Position Overview:

As a vital member of our team, you will embody the essence of exceptional client service. Your strong typing abilities and problem-solving mindset will enable you to effectively communicate and assist our clients, ensuring they feel appreciated and understood.

About Us:

At American Esoteric Laboratories, we are dedicated to enhancing the health and wellness of our communities through our leadership in clinical laboratory solutions. Quality is our cornerstone -- is it yours?

Key Details:

Location: Birmingham, AL

Work Schedule: Monday - Friday

Hours: 8am-5pm

Employment Type: Full-time, Benefit Eligible

Responsibilities:

  • Maintain client relationships through regular visits, effective problem resolution, and serving as a liaison with laboratory management and operations.
  • Evaluate client needs using established service processes to ensure satisfaction and drive sales growth.
  • Oversee customer and supplier relationship management through comprehensive reporting and analysis.
  • Identify opportunities for additional business through consultations and site visits to enhance market share of current offerings.
  • Assist the Sales Team and Sales/Marketing Director by delivering timely, professional, and courteous service.

Qualifications:

  • Education: High School Diploma required; Associate degree preferred.
  • Experience: Minimum of 2 years in client services or customer support.
  • Preferred: Background in laboratory or medical billing.
  • Ability to collaborate effectively within a team, demonstrate strong problem-solving skills, and exhibit flexibility.
  • Proficient phone communication skills are essential.

What We Offer:

  • Recognition for your contributions.
  • A sense of fulfillment from assisting others.
  • Opportunities for professional advancement.
  • Complimentary lab services for you and your dependents.
  • Work-life balance with Paid Time Off and Paid Holidays.
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • Retirement savings assistance with a 401(k) plan and company match.
  • A welcoming community where you belong.

Scheduled Weekly Hours: 40

Job Category: Laboratory Operations

Company: American Esoteric Laboratories

Sonic Healthcare USA is an equal opportunity employer that values diversity and is committed to fostering an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.